How can a charity benefit from using an IT support

Charities work with insufficient resources and try to provide life-changing and sometimes even life-saving help to many people, animals, or the environment as a whole.

This is why putting those scarce resources to use as efficiently as possible is very important, and an IT support provider can help you levy the power of modern technology to achieve just that.

Reduce costs

Outsourcing to a dedicated IT support services provider is an excellent way to save some of your precious resources for your primary use of helping others. A qualified firm will be able to provide you with significant economies of scale over any in-house implementation of IT support, reducing the costs of updating, maintaining, and fixing your computer systems.

Implement new technologies to improve efficiency

Running an organisation efficiently is becoming more accessible and cheaper every year with new services like Google’s cloud apps, shared calendars, mobile access to all your necessary documents, and free video conferencing with unlimited participants to allow unprecedented levels of collaboration.

IT support companies will be on top of all the latest in technological advancements and would be able to help your charity implement these to help you be more effective in achieving your core goals.

Constant backups to an off-site location

Many organisations will take the safety of their data for granted… until something happens, that is. Whether there’s a fire in your office, a hardware failure, or one of your laptops merely is lost or stolen; data recovery quickly becomes an expensive (and sometimes impossible) task.

The data you store, from financial and accounting information dating back years to vitally critical project information, is far more valuable (and less replaceable) than the devices it’s stored on.

With the help of an IT support provider, you will be able to take advantage of modern advances in cloud technology to backup your files to an off-site location, every minute of every day. Losing your data, and hence paying exorbitant fees to a data recovery specialist, will be a thing of the past!

Let your managers do what they do best

Let them concentrate on organising their charitable efforts! Assessing whether a technician or engineer is sufficiently well qualified and experienced is not an easy feat if you lack adequate specialisation in this area. With a well-reviewed IT support firm, you can rely on their positive feedback and your developing relationship with them and let them do the heavy lifting of finding competent staff in your stead.

In-house staff will have limited experience

The real kicker isn’t the higher cost or the efficiency losses. It’s the fact that if you do choose to go with in-house IT support staff when push comes to shove and you have a new problem – they may very well not have the necessary experience to deal with it.

We’ve seen it time and time again: in-house staff requiring extra training when new problems come up. This is because qualifications are not enough to rapidly deal with technical issues – one also needs experience. Dedicated IT support providers have this in droves, as between their numerous clients, of different sizes and with different needs and system configurations, they’ve run into pretty much every problem out there half a dozen times. Which means when you’re hit by the same raw deal, the odds are that they already know how to deal with it quickly.

We, at TCP123, can assist with managed IT services to businesses in Berkshire.