Understanding the importance of the work that charities do, TCP123 UK has sought out support software to provide a comprehensive yet simple to use set of features.

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We’ve also worked hard to create a complete set of IT support products that will have all of your needs covered, whether you required remote assistance for a one-off incident, on-site help, or a contract with regular and discounted IT support tailored to the specific needs of your charity.

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Remote application and cloud management – including management of user and group access, administration, licensing, network use, and more. This is entirely scalable, whether you’re managing five users, or 205.

 

 

Remote network scanning – we can remotely determine, assess, and if needed intervene in the software on your network.

 

 

Instant alerts and automated monitoring – our remote management software will monitor your systems in real-time and send out notifications by email and SMS to inform us of anything urgently requiring our attention. This allows rapid response to problems as they occur, and in many cases can enable us to to pre-empt more severe problems down the line.

 

Automated maintenance and updates – TCP’s industry-leading software allow us to help you keep on top of updates as and when they become available, all across your systems, ensuring the latest security and bug-fixes are rapidly deployed to both your desktops and any devices your staff or volunteers use.

 

Managed antivirus – with a remotely operated antivirus, we can deploy, monitor, manage, report, and automatically deal with viral threats, and ensure that your systems’ lines of defence against malware are running smoothly and up to date with the latest virus definitions.

 

Managed online backup – we understand the importance of regular off-site backups to the unimpeded operation of a charitable organisation in case of hardware failure. You’ve got valuable data, from accounting and financial information to lists of people in your care and available resources. At TCP, we can setup and manage daily backups for you, and ensure quick access to and restoration of data to minimise downtime.

 

Managed mobile devices – through our centralised mobile device management system, we can offer you protection and tracking of your mobile devices in case of loss or theft, and also provide you with the option of remotely locking and wiping a device containing sensitive information if it has been stolen.

 

Remote support without interruptions – many of the issues your staff will run into can be remotely fixed by TCP without requiring any break in their work. Rather than taking over their computer, we can run all kinds of solutions in the background and provide minimal disruption and distraction to productivity.

 

A wide range of experience – we’ve seen pretty much every technical problem under the sun, and usually many times over, so we’re far more able to deal with a wide range of concerns than in-house support staff would ever be able to.

 

Let us take care of your computer systems so that you can concentrate your charitable efforts on helping others, and not on dealing with endless computer problems.