Competent business IT support services is the difference between a smooth business operation and an endless torrent of glitches and downtime. It’s the difference between secure, encrypted customer data, and vulnerabilities that threaten your customers’ privacy and your reputation.

 

Whether you’re looking to outsource IT support to an experienced company like TCP123, or whether you already have in-house IT staff that need occasional assistance, a dedicated IT support company can help you save money, improve the stability, security, and productivity of your computer systems, and give you a significant competitive advantage.

How can my business benefit from using an IT support provider?

 

 

In-house staff have limited experience.

 

IT support providers are a bit like general practitioners in medicine: they’ve seen every technical problem under the sun, and usually multiple times over.

 

Unlike in-house, IT support staff, who lead an isolated professional life and see a limited number of technical issues, dedicated IT support providers have the range of qualifications and experience to be able to rapidly deal with any number of technical difficulties your business may encounter.

 

If you already have in-house staff – right! Competent IT support providers will be more than happy to work with your existing team to bring your systems back to top working order as soon as possible.

 

Reduce labour costs

 

Hiring and training IT staff can be very expensive, and temporary employees don’t always live up to your expectations, requiring constant retraining. Worse – new employees are often not that familiar with the specific quirks of the systems implementation used by the previous employees, resulting in a waste of time and money as they figure things out.

 

Hiring a specialised IT support company lets you focus your human resources where you need them the most, and a good firm will be able to quickly assess the composition of your network and the configuration of your software and hardware. And when they change things, they’ll implement standardised procedures that are easy to recognise by other technicians and engineers.

 

Control IT costs

 

Outsourcing allows you to transform fixed costs into variable ones. By only paying for what you need and when you need it, you can make IT support a more predictable and easily manageable category in your budget.

 

Gain a competitive edge by becoming more efficient

 

Between higher research, development, and first-time costs, businesses that attempt to allocate already tight resources to an in-house implementation of IT support face serious inefficiencies, rising costs that are ultimately passed on to consumers. Outsourcing to a tech. Support firm precludes this from happening and lets you take advantage of economies of scale, reducing costs and making you more competitive.

 

Quickly implement new technology.

 

While in-house implementations of new technology require hiring and training staff over the course of weeks (if not months), a specialised IT firm will have the resources and know-how to start new projects right away, rapidly upgrading your systems and integrating latest technological innovations.

 

Stay focused on your core business.

 

Businesses have limited resources, and every manager has limited time and attention. Specialization is the key to success in competitive economies, regardless of the size of your company, which is why we suggest focusing on your core business and avoiding being distracted by complex IT decisions, outsourcing your IT concerns to us.

 

Why Choose TCP123 UK?

 

Because of our extensive work with small and medium-sized businesses in the past, we at TCP123 understand the specific needs you’re facing and have tailored a set of products to help you find the exact IT support product you’re looking for.

 

Whether you required remote assistance for a one-off incident, on-site assistance, or a contract with regular and discounted IT support, we’ve got you covered with the following great features:

 

Remote application and cloud management – including management of user and group access, administration, licensing, network use, and more. This is entirely scalable, whether you’re managing five users, or 205.

 

Remote network scanning – we can remotely determine, assess, and if needed intervene in the software on your network.

 

Instant alerts and automated monitoring – our remote management software will monitor your systems in real-time and send out notifications by email and SMS to inform us of anything urgently requiring our attention. This allows rapid response to problems as they occur, and in many cases can enable us to to pre-empt more severe problems down the line.

 

Automated maintenance and updates – TCP’s industry-leading software allow us to help you keep on top of updates as and when they become available, all across your systems, ensuring the latest security and bug fixes are rapidly deployed to your devices.

 

Managed antivirus – with a remotely operated antivirus, we can deploy, monitor, manage, report, and automatically deal with viral threats, and ensure that your systems’ lines of defence against malware are running smoothly and up to date with the latest virus definitions.

 

Managed online backup – we understand the importance of regular off-site backups to the unimpeded operation of a business in case of hardware failure. We can set up and manage daily backups for you, and ensure quick access to and restoration of data to minimise downtime.

 

Managed mobile devices – through our centralised mobile device management system, we can offer you protection and tracking of your mobile devices in case of loss or theft, and also provide you with the option of remotely locking and wiping a sensitive device if it has been stolen.

 

Remote support without interruptions – many of the issues your employees will run into can be remotely fixed by TCP without requiring any break in their work. Rather than taking over their computer, we can run all kinds of solutions in the background and provide minimal disruption and distraction to productivity.

 

A wide range of experience – we’ve seen pretty much every technical problem under the sun, and usually many times over, so we’re far more able to deal with a wide range of concerns than in-house staff would ever be able to.

 

What else is included?

 

• Unlimited email support and remote assistance during business hours.

• Microsoft, Google, Mac, and Linux qualified professionals locally available to assist you when required.

• The remote assistance software we use is secured with SSL encryption to the same security level that banks use.

• Discounted on-site rates.

 

PAYGO PACKAGES

 

TCP offers a flexible “pay-as-you-go” service that provides pre-paid time packages, which can be used as and when your business and users need it. This plan is recommended for companies with up to 25 users.

Perfect for… small and medium-sized businesses.

 

How does it work?

 

A “PAYGO” package allows you to purchase IT support upfront in 10, 25 and 60-hour bundles. Support requests can be raised 24/7 through our website. Each support request is charged at a minimum of 15 minutes and is rounded up to the nearest 15 minutes after that.

So rather than pay for a subscription you might not take full advantage of, with PAYGO you pay for exactly what you’re using, and nothing more.

Professional Qualified Microsoft, Google, Mac, and Linux Experts
Assurance of professional IT support as and when you need it thanks to qualified, certified, and experienced staff.

 

 

Comprehensive Support

We can be contacted by phone, by email, and through our 24/7 web support portal.

No Contractual Obligations
No minimal contractual obligations. Don’t pay a cent more than what you need.

 

 

Huge Savings

The bigger the time bundles you purchase, the bigger the per/hour savings!

Contract & Subscription Plans (long-term)

 

We understand every business is different, so we tailor our Contract and Subscription plans on a per-user or even per-device basis. We also offer you the opportunity to invest in more extended Contracts and Subscriptions with further savings and offer payment plans on a monthly, quarterly, bi-annual or annual basis. Whatever suits you best!

 

 

 

Perfect for… medium-sized businesses and enterprises.

 

 

Comprehensive IT support for your business

 

• With a contract, you get access to unlimited user support by phone, email, and our 24/7 web portal.

• Contracts and Subscriptions tailored to suit your business

• We offer you the choice of 3, 6, and 12 months IT support plans.

• Rapid reactive IT support

• We’ll respond to your IT support queries with all haste.

• Proactive system monitoring keeps systems up and running

• We’re not limited to dealing with problems by the reaction. With our remote management software, we can preclude many problems from happening in the first place through real-time monitoring and threat assessment – helping you minimise expensive downtimes.

• Hassle-free subscriptions

• While we’re confident that you will love our services, TCP nonetheless offers to refund the equivalent of subscription time remaining in case of cancellation.

 

So… what’s the difference?

 

A Contract… is an agreement between TCP123 and our client to provide IT support for a given number of months. The client is invoiced at the beginning of each month.

 

Contracts offer significant savings over ad-hoc requests and prepaid time but not as much as a Subscription plan.

 

A Subscription plan… is also an agreement with TCP to provide IT support for a specified number of months, with the main difference being that payment is made in full upfront at the start of the Subscription. Subscriptions offer additional savings over a Contract because they are a longer-term investment.

(Slight edits to the FAQ)

Hardware maintenance is not included. However, if while running remote diagnostics we identify an issue with your hardware, we can arrange for an engineer to visit you on-site to carry out further diagnostics, at an additional cost.

 

Third-party software is not supported. We will, however, do the best we can in such situations, and are more than happy to talk to the respective companies’ support team to help diagnose the problem and get you up and running again. If you do have a specific requirement, please contact us to discuss details.

 

We use LogMeIn software to support users and servers. Running this program requires a small piece of software, referred to as an “agent”, to be installed on each PC, laptop and server that we are to support you. A user will always be prompted to accept a technician’s request to connect to their PC or laptop. We take our clients privacy very seriously.

 

In the unlikely event, we are unable to resolve an issue remotely; we will contact you and advise you on the best course of action. If an engineer requires an on-site visit, we will confirm with you before going ahead with the appointment. On-site visits will incur a separate call-out fee.

 

Of course! For Contracts: we request three months notice. For subscriptions: we offer either a refund on the remaining time left on your current subscription, or we will continue to provide support until your subscription period ends.